Citizens Advice have released a report, Bringing heat networks up to standard: How heat networks can start delivering better customer service outcomes. The report looks at how heat network providers provide information about their services to customers and where this could be improved.
The report can be accessed here: https://www.citizensadvice.org.uk/about-us/policy/policy-research-topics/energy-policy-research-and-consultation-responses/energy-policy-research/bringing-heat-networks-up-to-standard-how-heat-networks-can-start-delivering-better-customer-service-outcomes/